Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-services-laredo-texas.primarycareaid.com (hereinafter referred to as “Home Care Services Laredo Texas,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://home-care-services-laredo-texas.primarycareaid.com
  2. Any mobile applications or software we offer
  3. Services and products accessed through our platform
  4. Interactions between users and our support team

Please note that this policy does not cover third-party platforms, apps, or services linked from our website, as they have their own privacy policies governing user data.

Processing Activities

This policy outlines the practices for data collection and processing when:

  1. Using Our Services: When you register as an authorized user to access our applications and services.
  2. Website Visits: Every time you visit or interact with our websites, whether directly or through third-party links.
  3. Communication: Throughout your receipt of communications from us, including emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We gather various categories of personal information to enhance your user experience and improve our services. These include:

  1. Account Details: User registration data, including name, email, address, and contact preferences.
  2. Payment Information: Transaction records, payment method details, and billing addresses for processing payments and managing subscriptions (if applicable).
  3. Financial Data: Financial records related to purchases, refunds, or other financial transactions on our platform.
  4. Purchase History: Records of products or services purchased from us, including quantities and order dates.
  5. Mobile Device IDs: Unique identifiers associated with your mobile device for push notifications and analytics (with user consent).
  6. Location Data: Geolocation information provided by your device when using our location-based services (optional).
  7. Feedback and Reviews: Content you share, including ratings, reviews, and comments, to improve our services.
  8. Social Media Information: Data from social media platforms (if integrated) such as user profiles, posts, and interactions.
  9. Product Interaction: Details about your engagement with our products, including usage patterns and preferences.

We collect this data through direct user input, automated tracking technologies (like cookies), and third-party service providers who assist us in processing and analyzing information.

Cookies

We employ cookies to enhance your experience on our platform:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionalities.
  • Preference Cookies: Remembering user preferences, such as language settings or chat history.
  • Analytics Cookies: Tracking website usage statistics to improve our services.

Users have the option to control non-essential cookie permissions through our Cookie Manager.

Retention and Deletion

We retain personal data for periods consistent with legal requirements and the original purpose of collection:

  • Data required for legal compliance or record-keeping purposes will be retained until the prescribed retention period expires.
  • Personal information used for marketing or analytics may be stored indefinitely, but you can request its deletion at any time.
  • Once the data is no longer needed for the specified purpose, it will be securely deleted from our systems and databases.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access: The right to request access to and receive copies of your personal information held by us.
  • Rectification: The right to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting the use or processing of your data for specific purposes.
  • Data Portability: Obtaining a portable copy of your personal data in a commonly used format.
  • Objection: Objecting to the processing of your data for direct marketing or similar purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact” section below. We will respond to valid requests within a reasonable timeframe.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any significant changes will be notified via our website, and updated policy versions will be available upon request.

Contact Information

For any questions regarding privacy, data requests (including access, correction, or deletion), or to unsubscribe from communications, please contact us:

  • Email: [email protected]
  • Address: Home Care Services Laredo Texas, Privacy Team, [Street Address], [City, State, ZIP Code]